Welcome to Top Wines
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Topwine.hk’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Topwines.hk’ or ‘us’ or ‘we’ refers to the owner of the website whose registered business name is TOP COMMERCE. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use.
USER OBLIGATIONS
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
Sale of Alcohol Products
We do not sell alcohol to persons under the age of 18 years. By purchasing from this site, you swear that you are over the age of 18. It is your responsibility to ensure that any alcoholic product purchased from this site and delivered to your specified address is not consumed by anyone under the age of 18.
Registration
By registering an account with Topwines.hk, the customer confirms that he/she is 18 years old or above. The customer is required to provide accurate, complete and current registration information including delivery address & contact information. The customer is responsible for protecting their username and password.
Ordering
Topwines.hk makes every effort to ensure that all product details including prices are accurate and up-to-date. Any product information is subject to changes without prior notice. TopWines.hk lists prices in Hong Kong dollars.
All orders are subject to confirmation of final availability and we reserve the right to refund the order in the event that any of the products or services requested is unavailable, or offer alternative product(s) to the customer with advanced communication.
Topwines.hk accepts credit cards and bank transfers as payment. Topwines.hk will not prepare the order for delivery until full payment has been received.
Shopify Pay is used to handle credit card paymentts, and Topwines.hk does not store customers’ credit card information.
Returns Policy
We do not accept any returns except:
The item(s) in your order was incorrect or out of stock, and/or
The item(s) in your order was damaged upon delivery.
It is your responsibility to examine the goods immediately upon delivery for any damages or inaccuracies in the order. Any claims must be reported or documented at the time of delivery, otherwise we have the right to refuse your claim. It may take up to 4 weeks to credit back to you any return claim(s). If the customer accepts, signs for and receives delivery of their order, then any claims for breakages and damage against those products in the order are no longer valid, and the customer shall be deemed to have forfeited any right to claim for damages against Topwines.hk.
Force Majeure
We will not be liable for any failure to meet our obligations set by beyond reasonable control, such as riot, war, strike or any Act of “God” (eg: Tsunami, Typhoon).
Governing Law
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Hong Kong Special Administrative Region.For any questions or enquiries please contact us through email:
hello@topwines.hk